Available on Demand | April 21, 2026 | 1 Hour | 1 CPE

As agencies move to incorporate AI tools throughout their organizations, many are finding that AI without orchestration creates new silos. The agencies that lead will not be the ones with the most AI tools, but the ones that deploy AI safely, at scale, with auditability and human oversight built into every action.

Creating a single “front door” for AI users can help make sure the AI is working for government employees, not the other way around. By creating AI “specialists” that can execute entire jobs from beginning to end, public servants can be freed up to take the work that requires judgment and empathy. This twin path to completing work assignments compresses time-to-value and provides faster outcomes.

Distinguished Speakers:

Pamela Fusting, Director of Operations, CX, TN Department of Human Services

Pamela Fusting
Director of Operations, CX,
TN Department of Human Services
Jonathan Alboum, Federal CTO, ServiceNow

Jonathan Alboum
Federal Chief Technology Officer,
ServiceNow
Chris Dilley, Chief Technology Officer, State & Local Government, ServiceNow

Chris Dilley
Chief Technology Officer, State &
Local Government,
ServiceNow
Bill Pratt, Moderator & Contributing Editor, FedInsider (AI Roundtable: Unlocking Efficiency & Integrity in Government Operations)

Bill Pratt
Moderator & Contributing Editor,
FedInsider