Tuesday, October 27, 2026 | 2:00PM EST | 1 Hour | 1 CPE
AI investment is exploding, but most agencies struggle to prove they are delivering measurable business outcomes. Administrators are frustrated with technical metrics that do not translate into terms that describe customer-facing improvements.
Quantifying the benefits and return on investment (ROI) is so difficult because agencies often lack clear KPIs and may face an initial dip in productivity before value is realized. Time savings or employee productivity gains are often qualitative and hard to translate into financial benefits.
Enterprise Architecture teams, meanwhile, are connecting AI initiatives to service strategies, value streams, customer journeys, and measurable outcomes – and generating what credible service improvement looks like.
We’ll Discuss:
Accreditation:
Participants can earn 1 CPE credit in Business Management & Organization.*
* To receive CPE credit you must arrive on time and participate in the surveys throughout the webinar. Certificates will be e-mailed to registrants. In accordance with the standards of the National Registry of CPE Sponsors, 50 minutes equals 1 CPE. By providing your contact information to us, you agree: (i) to receive promotional and/or news alerts from Federal News Network and our third party partners, (ii) that we may share your information with our third party partners who provide products and services that may be of interest to you and (iii) that you are not located within the European Economic Area.
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