Available on Demand | April 30, 2026 | 1 Hour | 1 CPE
Almost all (95%) government agency leaders at all levels say they plan to invest in emerging technologies over the next five years, including generative AI (35%), yet only a fraction achieve measurable and sustainable service improvements.
Part of the challenge is reexamining the metrics used to track improvements in customer service (CX); after all, what is measured should change depending on whether government customers are being assisted by human agents or agentic agents.
We’ll Discuss:
Accreditation:
Participants can earn 1 CPE credit in Business Management & Organization.*
* To receive CPE credit you must arrive on time and participate in the surveys throughout the webinar. Certificates will be e-mailed to registrants. In accordance with the standards of the National Registry of CPE Sponsors, 50 minutes equals 1 CPE. By providing your contact information to us, you agree: (i) to receive promotional and/or news alerts from Federal News Network and our third party partners, (ii) that we may share your information with our third party partners who provide products and services that may be of interest to you and (iii) that you are not located within the European Economic Area.
What is CART?
CART (communication access realtime translation) provides instant accessibility for all participants by delivering the spoken word as a realtime stream of text.
CART Captioner Professional Certifications
Our CART services are provided by Home Team Captions. All of our CART captioners hold, at minimum, the CCP (Certified CART Provider) certification, or higher, from NCRA (National Court Reporters Association.)
To view the CART feed for this webinar: Register for this webinar, login from the link provided, and click on the CART Tab and click the link to begin using CART.
Featured Speakers:
