Available on Demand | November 16, 2021 | 1 CPE

Government healthcare leaders know that patient experience and workforce engagement are intertwined, but often teams lack the time and resources to analyze this data in real time and understand the connection. Additionally, the pandemic has exposed lingering inequities in the way healthcare, and other social services are delivered at the federal, state, and local levels.

Leaders agree that improving patient experience and enhancing employee engagement are good ideas—but a good idea alone doesn’t always lead to appropriate prioritization if it isn’t accompanied by accountability and linked to both performance data and ROI.

Featured Speakers:

Niels Olson, Chief Medical Officer, Defense Innovation Unit
Niels Olson
Chief Medical Officer,
Defense Innovation Unit
Dr. Ernest Moy, Executive Director of the Office of Health Equity of the VHA
Dr. Ernest Moy
Executive Director, Office of Health Equity of the VHA
Julia Atkin, Senior Solutions Consultant, Public Sector, Medallia Inc.
Julia Atkin
Senior Solutions Consultant,
Public Sector, Medallia Inc.
Lee Becker, Moderator & VP, Solutions Principal, Global Public Sector & Regulated Industries, Medallia Inc.
Lee Becker (moderator)
VP, Solutions Principal, Global Public Sector & Regulated Industries, Medallia Inc.
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