Unlocking Equity & Patient Experience Data: The Future of More Inclusive Healthcare Experiences
Available on Demand | November 16, 2021 | 1 CPE
Government healthcare leaders know that patient experience and workforce engagement are intertwined, but often teams lack the time and resources to analyze this data in real time and understand the connection. Additionally, the pandemic has exposed lingering inequities in the way healthcare, and other social services are delivered at the federal, state, and local levels.
Leaders agree that improving patient experience and enhancing employee engagement are good ideas—but a good idea alone doesn’t always lead to appropriate prioritization if it isn’t accompanied by accountability and linked to both performance data and ROI.
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Niels Olson Chief Medical Officer, Defense Innovation Unit
Dr. Ernest Moy Executive Director, Office of Health Equity of the VHA
Julia Atkin Senior Solutions Consultant, Public Sector, Medallia Inc.
Lee Becker(moderator) VP, Solutions Principal, Global Public Sector & Regulated Industries, Medallia Inc.