Available on Demand | July 8, 2025 | 1 Hour | 1 CPE

Join us for a dynamic FedInsider discussion on how mission-centered system design can transform public sector services into improved, outcomes-driven models. As expectations around cost reduction and efficiencies continue to drive change, government and industry leaders must go beyond incremental improvements to reshape how citizen experiences are designed and in fact delivered.

This webinar will explore how focusing on mission outcomes can properly inform and drive complex choices in automation, data management, and even trust building strategies. The results are services that are both more effective and aligned to public needs.

Featured Speakers:

Carter Farmer, CTO, EPA

Carter Farmer
Chief Technology Officer,
Environmental Protection Agency
Edwin Bodensiek, Senior Director, CX Accelerator, Maximus

Edwin Bodensiek
Senior Director,
CX Accelerator, Maximus
Bill Pratt, Moderator & Contributing Editor, FedInsider

Bill Pratt
Contributing Editor,
FedInsider

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